Here at Cibapet we want to ensure that your experience is the best it can be. That is why if you are not completely happy with your purchase, you have the option to return it to us within 14 calendar days of receiving it at your delivery address.
-Please be aware that Cibapet does not take payment from your card until your item is dispatched. If you want to cancel an order before this happens, please contact us ASAP.
- All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).
If you wish to return an item, please contact a member of our customer service team by email via [email protected]. Only once arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days.
The shelf life of your product can be found on the bottle. Each individual product has an individual shelf life, so you must refer to yours to see it.
If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.
If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service, send the goods back to use for inspection.
If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via store credit or your initial payment method if possible.
- Return costs incurred by the customer are non-refundable unless the item arrived damaged.
We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at [email protected]